SHOPPING, ORDER & DELIVERY

Unfortunately, no, they are not. Adding items to your cart does not reserve them. Your selection is only secured once you complete the checkout process.

Until payment is made, items remain available to other buyers. With limited stock available, we encourage you to complete your purchase promptly to ensure you don’t miss out.

Here are our current delivery charges:

  • West Malaysia: RM10 (2-7 business days)
  • East Malaysia: RM20 (5-14 business days)
  • SEA: RM80 (7-16 business days)
  • Australia, New Zealand : RM100 (10-20 BUSINESS DAYS)
  • EU Zone 1 : RM200 (10-20 BUSINESS DAYS)
  • UK, Andorra : RM140 (10-20 BUSINESS DAYS)
  • Middle East : RM160 (10-20 BUSINESS DAYS)
  • US : RM140 (10-20 BUSINESS DAYS)

ORDERS ARE SHIPPED OUT ON WEDNESDAYS EVERY WEEK EXCEPT IN THE EVENT IF IT FALL ON A NATIONAL HOLIDAY. ONCE YOUR ORDER HAS BEEN PACKED AND READY TO BE SHIPPED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL TO YOUR REGISTERED EMAIL; THAT WILL CONTAIN YOUR TRACKING NUMBER FOR YOU TO KEEP UPDATED ON THE STATUS OF YOUR PARCEL AT ALL TIMES.

YOU CAN CHECK THE STATUS OF YOUR ORDER ANYTIME USING THE TRACK YOUR ORDER TAB WITH YOUR ORDER NUMBER. IF YOU NEED ASSISTANCE, OUR CUSTOMER SERVICE TEAM IS ALWAYS READY TO HELP.

PLEASE ALLOW SOME TIME FOR THE STATUS OF THE SHIPMENT TO BE CORRECTLY DISPLAYED AT THE PROVIDED TRACKING LINK.

Once your order is placed, you’ll receive a confirmation email with all the details. We’ll start processing your order right away, and you’ll be notified as soon as it’s shipped. You can check the status of your order anytime using the Track Your Order tab with your order number. If you need assistance, our customer service team is always ready to help.

We understand that mistakes can happen or plans can change! If you wish to make changes or cancel your order, please contact us at [email protected] or call our hotline (GMT+08:00) immediately. To ensure we can assist you in time, please reach out within one hour of placing your order.

Once your order has been processed or shipped, cancellations will no longer be possible.

Kindly note that all sale items are final and cannot be returned, exchanged, or refunded. For regular-priced items, our return policy may apply.

As processing time may take up to 5 business days, in the occasion that you do not receive your tracking number for your order, please feel free to reach out to our team at [email protected] for assistance.

UNFORTUNATELY, WE DO NOT RESTOCK ITEMS ONCE THEY’RE SOLD OUT. WHAT WE CURRENTLY HAVE IN OUR INVENTORY IS FULLY SHOWN ON OUR WEBSITE. OUR PRODUCTS HAVE DIFFERENT LEAD TIMES, AND WE AREN’T ABLE TO PROVIDE AN EXACT DATE FOR WHEN SOMETHING MAY BE AVAILABLE AGAIN. USUALLY, ONCE THE ITEMS ARE GONE, THEY’RE GONE. WE RECOMMEND ACTING QUICKLY WHEN YOU SEE SOMETHING YOU LIKE.

Exchange & Return

Yes, of course! Exchanges are allowed within 7 days from the date your order is received, as stated in our courier system. However, all exchanges are subject to our Terms & Conditions.

The item must be in its original condition, unworn, and unwashed.

For more details, please refer to our exchange policy, or feel free to contact our customer service team for assistance.

We will do our best to accommodate exchange requests, but they are subject to availability. The item(s) must be in their original condition, unworn, and unwashed. If an exchange isn’t possible, we will offer a refund or store credit.

For further details, please refer to our exchange policy or reach out to our customer service team for assistance.

If you receive a damaged or incorrect product, please contact us at [email protected] or call our customer service representative immediately.

We will assist you in arranging a replacement as soon as possible.

WE UNDERSTAND THAT MISTAKES CAN HAPPEN OR PLANS CAN CHANGE! IF YOU WISH TO MAKE CHANGES OR CANCEL YOUR ORDER, PLEASE CONTACT US AT [email protected] OR CALL OUR HOTLINE (GMT+08:00) IMMEDIATELY. TO ENSURE WE CAN ASSIST YOU IN TIME, PLEASE REACH OUT WITHIN ONE HOUR OF PLACING YOUR ORDER.

ONCE YOUR ORDER HAS BEEN PROCESSED OR SHIPPED, CANCELLATIONS WILL NO LONGER BE POSSIBLE.

KINDLY NOTE THAT ALL SALE ITEMS ARE FINAL AND CANNOT BE RETURNED, EXCHANGED, OR REFUNDED. FOR REGULAR-PRICED ITEMS, OUR RETURN POLICY MAY APPLY.

Customers may request an exchange or refund within 7 days of receiving their order. Requests made after this period will not be entertained.

To ensure a smooth process, please ensure that the item(s) are in their original condition, unworn, and unwashed before making a request.

Each order is entitled to only one exchange or refund request.