This Privacy Policy sets out how Maslea Lt Hub (collectively referred to herein as the “Company” or “MLH“), the company managing and maintaining the website www.maslea.com uses and protects any information that you give us when you use this website.
Introduction
Maslea Lt Hub works to ensure that your privacy is protected when using our services. We therefore have a policy setting out how your personal data will be processed and protected.
Please stay updated to any changes to this Privacy Policy by visiting our website. If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at hello@maslea.com.
What types of personal data do we collect?
We collect personal data that you submit to us, for example, when you place orders, contact our customer service or participate in competitions. The personal data that you submit to us may for example include contact information, date of birth and payment information. In addition we may collect certain personal data from external sources such as credit information and address updates.
How do we use your personal data
We may use your personal data for the following purposes:
To process your orders and returns via our online services
• To send text message notifications of delivery status
• To contact you in the event of any problems with the delivery of your items
• To answer your queries and to inform you of new or changed services
• To send marketing offers such as newsletters and magazines
• To notify the winners in competitions arranged online
• To make analyses in order to provide you with relevant marketing offers and information
• To validate that you are of legal age for shopping online
• To send you surveys in order to give you a possibility to influence our offer and services
• To test and improve our systems by which the services are provided
• To prevent misuse or improper use of our services
What are your rights?
You have the right to request information about the personal data we hold on you at any time (free of charge once a year). If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts. You can withdraw your consent to us using the data for marketing purposes at any time.
You can contact us by sending an email to hello@maslea.com.
Who has access to your personal data?
We don’t pass on, sell or swap your data for marketing purposes to third parties.
Data that is forwarded to third parties, is only used to provide you with the services mentioned above, for example shipping agents in connection with the delivery of goods, media agencies for distribution of newsletter and credit reference or debt collection agencies for the purpose of credit rating checks, identity checks and debt collection.
We have taken technical and organizational measures to protect your data from loss, manipulation, unauthorized access. We continually adapt our security measures in line with technological progress and developments. To make card purchases with us as secure as possible, all information is sent in encrypted form. This means that the information is passed through a secure connection and that your personal data cannot be read by external parties. For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details according to the international security standard, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. When you pay by card, we reserve the right to carry out an identity check.
Cookies
MLH uses cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information, except for anonymous sales data generated by marketing activities, to third parties.
There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session. We use permanent cookies to store your choice of start page and to store your details if you select “Remember me” when you log in. We use session cookies when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.
Third Party Cookies
MLH use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics and for the purpose of marketing activities. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.
Our site may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.
Controller Of Personal Data
MASLEA LT HUB
B-05-06, Casa Indah 2,
Persiaran Surian, Tropicana Indah,
47810 Petaling Jaya, Selangor, Malaysia
Email hello@maslea.com
Policy Updates & Effective Dates
This privacy policy may be updated periodically. Customers are urged to check the effective date of this policy, and to review it from time to time. This policy is currently effective as of January 1, 2022.
